Bank of America (Global Resiliency & Business Continuntity – GRBC)
Charlotte, NC
October 2020 – August 2021
Technical Recovery Improvement Project
Key Responsibilities and Achievements:
- Senior Project Manager within Global Technology & Operation’s Resiliency and Business Continuity (GRBC) group to implement technical and BAU improvements for Application Recovery documentation process.
- Worked with geographically dispersed SMEs to assess viability and ROI potential to implement 28 technical and 6 process improvements that normalized data; reduced potential user-errors; eliminated retired/legacy requirements; and reclaimed approx. $400k/year in man-hour costs